BUSINESS USER TERMS AND CONDITIONS

Last Updated: August 22, 2025

Note: If you're using our services as an individual (i.e. not on behalf of a business or organisation), please refer to our Consumer User Terms

AGREEMENT TO OUR LEGAL TERMS

We are Total Ai Group ltd ('Company', 'we', 'us', or 'our'), a company registered in the United Kingdom at 1 The Briars, Waterberry Drive, Waterlooville, Hampshire PO7 7YH.

We operate the website https://www.totalaiweb.com (the 'Site'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').

Total AI is an AI-focused platform that offers a comprehensive ecosystem for individuals, businesses, and organizations to explore AI tools, gadgets, news, job opportunities, community discussions, professional services, and training resources. The platform provides a central space for users to connect, learn, share, and promote AI innovations, while facilitating secure transactions and fostering an ethical and collaborative AI community.

You can contact us by email at info@totalaiweb.com or by mail to 1 The Briars, Waterberry Drive, Waterlooville, Hampshire PO7 7YH, United Kingdom.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and Total AI Group Ltd, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will notify users of updates to these legal terms via email (from noreply@totalaiweb.com or another official company email) and through a notification banner on the platform. Users will be informed at least 7 days before any material changes take effect. If you have questions or concerns about updates, please contact us at info@totalaiweb.com. Continued use of the platform after this period will indicate acceptance of the new terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the 'Content'), as well as the trademarks, service marks, and logos contained therein (the 'Marks').

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United Kingdom and around the world.

The Content and Marks are provided in or through the Services 'AS IS' for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the 'PROHIBITED ACTIVITIES' section below, we grant you a non-exclusive, non-transferable, revocable licence to:

  • access the Services; and
  • download or print a copy of any portion of the Content to which you have properly gained access,

solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: Info@totalaiweb.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions and contributions

Please review this section and the 'PROHIBITED ACTIVITIES' section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ('Submissions'), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material ('Contributions'). Any Submission that is publicly posted shall also be treated as a Contribution.

You understand that Contributions may be viewable by other users of the Services and possibly through third-party websites.

When you post Contributions, you grant us a licence (including use of your name, trademarks, and logos): By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and licence to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including, without limitation, your image, name, and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sublicence the licences granted in this section. Our use and distribution may occur in any media formats and through any media channels.

This licence includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.

You are responsible for what you post or upload: By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you:

  • confirm that you have read and agree with our 'PROHIBITED ACTIVITIES' and will not post, send, publish, upload, or transmit through the Services any Submission nor post any Contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
  • to the extent permissible by applicable law, waive any and all moral rights to any such Submission and/or Contribution;
  • warrant that any such Submission and/or Contributions are original to you or that you have the necessary rights and licences to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions; and
  • warrant and represent that your Submissions and/or Contributions do not constitute confidential information.

You are solely responsible for your Submissions and/or Contributions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party's intellectual property rights, or (c) applicable law.

We may remove or edit your Content: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.

Copyright infringement

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately refer to the 'COPYRIGHT INFRINGEMENTS' section below.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PRODUCTS

All products are subject to availability. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

6. PURCHASES AND PAYMENT

We accept the following forms of payment:

- Mastercard

- Visa

- American Express

- All prices for subscriptions, training content, and services on Total AI Web are displayed in GBP (£).

Stripe may process payments in the customer's local currency based on their location, and any applicable currency conversion fees are determined by Stripe.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in British Pounds Sterling (GBP).

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

7. SUBSCRIPTIONS

Billing and Renewal

Your subscription will continue and automatically renew unless cancelled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.

Cancellation

You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at Info@totalaiweb.com

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

8. REFUNDS POLICY

Please review our Return Policy prior to making any purchases: https://www.totalaiweb.com/legal/refund/.

9. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorised framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ('gifs'), 1x1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms').
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Services.
  • Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.
  • Use the Services to advertise or offer to sell goods and services.
  • Sell or otherwise transfer your profile.
  • Upload, publish, or distribute any training content, job listings, AI tools, or related materials that infringe on third-party intellectual property rights, including, but not limited to, copyrighted works, proprietary algorithms, licensed datasets, or materials subject to non-disclosure or confidentiality agreements.
  • Offer, promote, or engage in services that mislead, scam, or exploit other users, including by falsely representing your qualifications, expertise, experience, or capabilities in job listings, training materials, profile information, or other platform activities.
  • Attempt to copy, reproduce, distribute, or make available for download any training content, proprietary resources, or materials published by other users on the platform without their explicit written permission.

10. USER GENERATED CONTRIBUTIONS

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, 'Contributions'). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

  • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
  • You are the creator and owner of or have the necessary licences, rights, consents, releases, and permissions to use and to authorise us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
  • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
  • Your Contributions are not false, inaccurate, or misleading.
  • Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
  • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).
  • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
  • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
  • Your Contributions do not violate any applicable law, regulation, or rule.
  • Your Contributions do not violate the privacy or publicity rights of any third party.
  • Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
  • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
  • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

11. CONTRIBUTION LICENCE

By posting your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and licence to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorise sublicences of the foregoing. The use and distribution may occur in any media formats and through any media channels.

This licence will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorise any Contributions to place them in more appropriate locations on the Services; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

12. GUIDELINES FOR REVIEWS

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organise a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and licence to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.

13. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Site) links to other websites ('Third-Party Websites') as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ('Third-Party Content'). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

14. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

15. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://www.totalaiweb.com/legal/privacy/. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United Kingdom and Ireland. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom and Ireland, then through your continued use of the Services, you are transferring your data to the United Kingdom and Ireland, and you expressly consent to have your data transferred to and processed in the United Kingdom and Ireland.

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a 'Notification'). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an Lawyer.

17. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

18. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.

Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

19. GOVERNING LAW

If you are a consumer, please note that these Legal Terms, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Legal Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales

20. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a 'Dispute' and collectively, the 'Disputes') brought by either you or us (individually, a 'Party' and collectively, the 'Parties'), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

If any Dispute arises in connection with these Legal Terms which has not been resolved through informal negotiations, the parties agree to enter into mediation in good faith to settle such a dispute and will do so in accordance with the Centre for Effective Dispute Resolution (CEDR). Unless otherwise agreed between the parties within 14 working days of notice of the dispute, the mediator will be nominated by CEDR.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

21. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

22. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

23. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE six (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR £250. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

24. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable Lawyers' fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

25. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

26. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

27. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us because of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

28. REFUND POLICY

At Total AI Group Ltd, At Total AI Group Ltd, we are committed to transparency, fairness, and clarity in our refund practices. This Refund Policy outlines the conditions under which refunds may be issued for services and digital products purchased through our platform at www.totalaiweb.com

1. Scope of This Refund Policy

This policy applies exclusively to services and digital products offered directly by Total AI Group Ltd, including:

  • Subscription plans (Pro, Pro Plus)
  • Promotional services (AI Tools, Jobs, News, and Gadgets)
  • Enterprise Analytics services
  • Training content purchases
  • Professional services (Jobs and Freelance Services)

Note: Total AI Group Ltd does not directly handle transactions, subscriptions, or payments for products, services, or digital offerings (such as AI Tools, AI News subscriptions, or gadget purchases) listed by enterprise clients on our platform.

Our role is strictly limited to promoting and advertising these products and services through our website.

If you purchase a subscription, service, or product directly from an enterprise client listed on our platform, all account management, transactions, billing, and refunds are handled by that enterprise client according to their own policies.

We do not manage, process, or issue refunds for purchases made directly with enterprise clients. All inquiries related to such purchases must be directed to the relevant enterprise client's official support channels.

2. General Refund Principles

  • Refund requests must be submitted within 14 days of purchase unless otherwise stated in this policy.
  • Refunds will only be granted in specific cases outlined below.
  • Refunds for removed content (e.g., training) are only available if the purchase was made within the past 14 days and the content was removed due to a verified platform rule violation (such as copyright infringement, fraudulent content, or non-delivery of agreed services). Refunds will not be provided for purchases made beyond the 14-day window, even if the content is later removed
  • All refund requests must be submitted via our Contact Us page, with proof of purchase (order confirmation, invoice) and a clear explanation of the reason for the request.
  • We may request additional information or evidence to assess your case.
  • All refunds, if applicable, will be processed in GBP (£) via our secure payment system.
  • Refunds, if approved, are typically processed within 7 business days and latest within 14 days. Any refunds will be subject to a deduction of platform commission fees, where applicable.

3. Refund Eligibility by Service Type

a) Subscriptions (Pro and Pro Plus)

We offer both monthly and yearly subscription plans (Pro and Pro Plus), each with different pricing and commitment terms. The following rules apply when changing or upgrading your subscription:

Upgrading from Monthly to Yearly

  • You may upgrade your Pro or Pro Plus monthly subscription to a yearly plan at any time. The upgrade takes effect immediately, and your new billing cycle will begin from the date of the change.
  • Note: No refunds will be issued for any unused time on the previous monthly plan.

Upgrading or Downgrading Within Monthly Plans

  • Pro Monthly subscribers may upgrade to Pro Plus Monthly at any time.
  • Pro Plus Monthly subscribers may downgrade to Pro Monthly or Standard this will take effect on your next billing date.
  • Pro Monthly subscribers may downgrade to Standard effective on your next billing date.

Yearly Subscription - Downgrade Restrictions

  • Yearly subscribers (Pro or Pro Plus) cannot downgrade to a lower tier (including monthly plans) until the end of the current annual billing period.
  • Pro Yearly subscribers may upgrade to Pro Plus Yearly at any time effective immediately.
  • Pro Plus Yearly subscribers cannot downgrade to Pro Yearly or lower until their annual term ends.

No Refunds for Unused Subscription Time

  • We do not offer refunds for the following:
    • Partial use of a subscription
    • Early cancellation before the end of the billing period
    • Remaining or unused time on your plan
  • This policy ensures fair pricing and platform stability. Yearly plans are offered at a discounted rate (10%) in return for a longer commitment, while monthly plans offer greater flexibility at a higher price point. To maintain this balance, all billing is final for the selected term.

b) Promotional Services (AI Tools, Jobs, News, Gadgets)

  • Refunds are available only if cancellation is requested within 14 days of purchase.
  • After the 14-day window, all promotional services are non-refundable.

c) Enterprise Analytics Subscriptions

  • Refunds are available if cancellation is requested within 14 days of purchase.
  • After this period, subscriptions are non-refundable.

d) Training Content Purchases

  • Generally non-refundable. All training submissions and purchases are subject to our Training Submission Agreement and Training Buyer Protection & Agreement Policy.
  • Exception: Refunds may be granted if a training course is removed from the platform due to a verified rule violation (e.g., copyright infringement, fraudulent content, or misrepresentation). Refunds will only be issued if the purchase was made within the past 14 days.
  • Any refunds granted will be minus platform commission fees.
  • Refunds are not available for purchases made beyond the 14-day window or in cases where no rule violation is confirmed.

e) Professional Services (Jobs)

  • Refunds are generally not available. All professional services are subject to our Professional Service Agreement and Professional Services User Agreement
  • Exception: Refunds may be considered if the professional completely fails to deliver the agreed work (e.g., no work is provided at all). Platform commission fees may apply to any approved refund.
  • Dissatisfaction with completed work or partial delivery does not qualify for a refund.

4. Non-Refundable Cases

Refunds will not be granted for:

  • General dissatisfaction or buyer's remorse for completed services, training, or content, unless a verified platform rule violation is confirmed.
  • Services that were completed with your explicit agreement before the 14-day cooling-off period ended
  • Purchases made beyond the 14-day eligibility window.
  • The subscription/service has been accessed or used.
  • Discounts, promotional credits, or gift subscriptions were used.
  • Payments made directly to Enterprise Clients who advertise or list their products, services, or promotions on our platform (e.g., gadget sales). Refunds, returns, and exchanges for such items must be handled directly with the seller
  • Auto-Renewal Policy

  • All subscriptions and enterprise analytics auto-renew unless cancelled at least 5 business days before the renewal date. Important: Refunds will not be issued for automatic renewals, regardless of usage, to maintain consistency and fairness across all accounts.

5. Disputes & Final Decisions

We are committed to handling all refund requests in a fair and transparent manner. Once a final decision has been communicated, we consider the matter closed unless new and material evidence is provided. Users may submit refund requests and inquiries through our Contact Us page. We appreciate your understanding and cooperation.

6. Contact Us

For any questions or concerns regarding this Refund Policy, please reach out via our Contact Us page.

7. Final Disclaimer

This Refund Policy forms part of our Terms & Conditions. By making a purchase through our platform, you agree to abide by this policy. Total AI Group Ltd reserves the right to update this policy as necessary to reflect changes in our services or applicable law.

29. ENTERPRISE ANALYTICS AGREEMENT

This Enterprise Analytics Agreement ("Agreement") governs the relationship between Total AI Group Ltd ("we," "us," or "our") and any business or entity purchasing Enterprise Analytics services ("you," "your," or "Client").

By purchasing or using Enterprise Analytics services, you agree to the terms of this Agreement, our Terms & Conditions, Privacy Policy, and Refund Policy.

For the purposes of this Agreement, "Enterprise Clients" refers to businesses or entities purchasing advertising and analytics services on the Platform. "Platform Users" refers to individuals or organizations who access, browse, or engage with content and services on the Platform as general users, buyers, or customers.

1. Use of Logos and Brand Assets

By purchasing Enterprise Analytics, you grant Total AI Group Ltd the non-exclusive, royalty-free, worldwide right to use your company name, logo, and brand assets ("Brand Assets") for the following purposes:

  • Displaying your product or service listing on the Platform.
  • Featuring your Brand Assets in the Promotion Section of the Platform, as well as Trending, Popular, and Recommended categories, based on performance metrics.
  • Creating and distributing promotional content about your product or service across our social media channels and marketing campaigns.

You confirm that you have the authority to grant these rights and that your Brand Assets do not infringe any third-party rights.

You may remove your product listing at any time via your account dashboard. Any changes will take effect immediately. Please note:

  • No refunds are available for any marketing services already delivered prior to removal.
  • Previously published marketing materials (e.g., social media posts) featuring your Brand Assets will remain in circulation as part of our past promotional history, even after cancellation or removal.

2. Reviews and Ratings

All reviews and feedback submitted by Platform users are genuine and reflect their personal experiences. Total AI Group Ltd does not alter, edit, or remove reviews unless they violate our Community Guidelines (e.g., abusive language, defamatory content, or privacy violations).

You acknowledge that positive and negative feedback may impact your brands reputation, and you are responsible for engaging with user reviews in a constructive and professional manner.

3. Rankings and Visibility

Product rankings in categories such as Trending, Popular, and Recommended are determined automatically based on real-time metrics, including but not limited to:

  • Number of views and clicks
  • User reviews and ratings
  • Engagement levels on the Platform
  • We do not manipulate rankings or provide preferential placement in organic listings. Purchasing Promotion services does not affect your organic ranking.

    4. Enterprise Analytics Access

    You may access your analytics dashboard through the Platform, where you can view aggregated, high-level data such as views, clicks, and likes. You have the ability to export this analytics data for your own review and analysis. You may update your product description, images, or category assignments at any time, with changes reflected in real-time.

    You may remove your product from the Platform at any time via your account dashboard.

    Important:

    • We never share individual user personal data (such as names, email addresses, or payment details) as part of the analytics service. Analytics data is presented in anonymized, aggregate form only.

    5. Refunds

    Enterprise Analytics services are non-refundable after 14 days from the date of purchase. For detailed information, please review our Refund Policy. All refunds, if applicable, will be processed in GBP (£) via our secure payment system.

    6. Your Responsibilities

    You are solely responsible for ensuring your listings, descriptions, and Brand Assets are accurate, up-to-date, and compliant with all applicable laws. You must not upload or promote content that infringes on third-party intellectual property rights or violates our Terms & Conditions.

    Any disputes arising between you and users (e.g., customers, clients) must be resolved directly by you, following your own terms and processes. Total AI Group Ltd does not mediate disputes. We are a marketing platform and have no control over external transactions, purchases, or contracts.

    7. No Data Sharing

    Total AI Group Ltd does not share your analytics data with third parties, competitors, or external platforms for marketing, profiling, or advertising purposes. Your analytics data is for your internal use only.

    8. Platform Access and Availability

    While we strive to maintain uninterrupted Platform services, you acknowledge that:

    • Access to Enterprise Analytics tools may be temporarily unavailable due to maintenance, technical issues, or updates.
    • We are not liable for any loss of service, data, or earnings resulting from such interruptions.
    • We will work diligently to restore services as quickly as possible during any unplanned downtime.

    9. Security

    • All communication with Total AI Group Ltd must occur through our official Platform Helpdesk system.
    • We will never contact you via email, phone, or other channels to ask you to change your bank details. Please be vigilant of scams and report any suspicious activity immediately through our Contact Us page.

    10. License Duration & Termination

    • Your license to Total AI Group Ltd to use your Brand Assets (including logos, images, and other intellectual property) remains in effect for as long as your Enterprise Analytics subscription is active.
    • If you cancel or remove your product listing, your license to us terminates for future use of your Brand Assets.
    • However, any previously published marketing materials (e.g., social media posts, platform features, or promotional campaigns) that include your Brand Assets will remain in circulation as part of our past promotional history.

    11. Verification of Company Information

    • In some cases, Total AI Group Ltd may require verification of your company information before or during your use of Enterprise Analytics services. This may apply if your account is registered with a personal email address (e.g., Gmail, Hotmail) or if we have reason to confirm the legitimacy of your business or product.
    • Verification may include providing proof of your company's legal status, website, contact details, or authorization to promote the listed product or service.
    • Failure to provide accurate information or complete the verification process when requested may result in suspension or termination of your Enterprise Analytics services in accordance with our Refund Policy.

    12. Renewals for Enterprise Analytics

    Renewals for Enterprise Analytics occur automatically unless you choose to cancel. We will provide you with a renewal notice via email 45 days before the renewal date.

    13. Final Agreement

    By purchasing or using Enterprise Analytics services, you confirm that you have read, understood, and agree to abide by this Agreement, our Terms & Conditions, Privacy Policy, and Refund Policy.

    30. PROMOTIONAL SERVICES AGREEMENT

    This Promotional Services Agreement ("Agreement") governs the relationship between Total AI Group Ltd ("we," "us," or "our") and any business or individual ("you," "your," or "Client") who purchases or uses promotional services ("Promotion" or "Promotional Services") on the Total AI platform ("Platform").

    By purchasing or using our Promotional Services, you agree to this Agreement, our Terms & Conditions, Privacy Policy, and Refund Policy.

    1. Promotion Process and Deliverables

    By purchasing a Promotional Service, you agree to the following process:

    • After purchase, you will receive an order reference via email.
    • You must complete the Promotion Form, providing:
      • Product name, description, and key features.
      • Relevant images and branding materials.
      • Any specific messaging or campaign goals.
    • Our social media team will review your submission, prepare content for promotion, and confirm the promotion schedule.
    • Your promotional content will be published across the Platform's Promotion Section for 7 consecutive days and shared on Total AI's social media channels.
    • You will receive updates at each stage of the promotion process, including confirmation of scheduling, content review, and campaign completion. These updates will be accessible via your Account Dashboard > Promotion Status and sent by email.
    • After the promotion ends, you will receive a confirmation email.

    2. Use of Brand Assets

    By using our Promotional Services, you grant Total AI Group Ltd a non-exclusive, royalty-free, worldwide license to use your company name, logo, and brand materials ("Brand Assets") for the following purposes:

    • Displaying your promotion in the Platform's Promotion Section.
    • Creating marketing materials related to your promotion.
    • Sharing your promotional content across Total AI's social media channels.
    • Retaining your Brand Assets in our past campaign archives, even after the promotion ends.

    You confirm you have the right to grant this license and that your Brand Assets do not infringe any third-party rights. You may remove your product listing from the Platform at any time through your account dashboard. However, any promotional materials already published will remain in our content archives.

    Ownership of Promotional Content

    All promotional materials, including but not limited to custom videos, images, graphics, and copy created by Total AI Group Ltd as part of a promotional package, remain the intellectual property of Total AI Group Ltd. By purchasing a promotional service, you are granted a limited, non-exclusive, non-transferable license to use, share, and display the promotional content for your own marketing or promotional purposes.

    This license does not permit modification, resale, or redistribution of the content beyond its intended use. Total AI Group Ltd reserves the right to use all created promotional content for its own marketing, advertising, and portfolio purposes.

    3. Content Review and Approval

    • Total AI reviews all submitted materials to ensure clarity, accuracy, and alignment with platform standards.
    • We may request revisions or modifications if necessary.
    • Final editorial decisions remain with Total AI.

    4. Verification of Company Information

    4.1 Verification Requirement

    Before we can activate any Promotional Services, you must complete our verification process. This ensures the legitimacy of the company, product, or service you are promoting.

    You agree to:

    • Provide accurate and up-to-date company information, including your official website, contact details, and documentation (if required).
    • Use an official company email address that matches your business domain (e.g., no personal email addresses like Hotmail or Gmail for business promotions).
    • Confirm you have the right to promote the product or service and submit authorized Brand Assets.

    4.2 Verification Process

    We may request additional evidence, such as business registration certificates or trademark records, to confirm legitimacy.

    4.3 Failure to Verify

    If you fail to verify or your information is found to be inaccurate, we may:

    • Cancel the Promotional Service.
    • Refuse or refund your payment per our Refund Policy.
    • Remove or suspend your content from the Platform.

    Verification is required to maintain platform integrity and user trust.

    5. Results and Limitations

    While we strive to create engaging promotions, we do not guarantee specific outcomes, such as:

    • Leads
    • Website traffic
    • Sales or conversions
    • Engagement metrics (likes, shares, comments)

    Success depends on multiple factors, including product quality, demand, and audience relevance.

    6. Refunds and Cancellations

    • Promotional Services are non-refundable after 14 days from the date of purchase.
    • Once a promotion has been scheduled or published, refunds will not be issued.
    • For full details, refer to our Refund Policy.
    • All refunds, if applicable, will be processed in GBP (£) via our secure payment system.

    7. Responsibility and Conduct

    You agree to:

    • Submit accurate, lawful, and original content.
    • Ensure compliance with all laws, regulations, and third-party rights.
    • Not submit misleading, defamatory, or inappropriate content.

    We reserve the right to reject, modify, or remove content that violates these terms.

    8. Platform Access and Availability

    While we strive for uninterrupted service, you acknowledge that:

    • Platform access may be interrupted for maintenance, updates, or technical issues.
    • We are not liable for any loss of service, exposure, or opportunities during downtime.
    • We will work diligently to restore services as quickly as possible.

    9. Disputes and Feedback

    • Total AI does not mediate disputes between you and users.
    • User reviews, ratings, and feedback are independent and reflect individual experiences.
    • We do not alter or remove reviews unless they violate our Community Guidelines.
    • You are encouraged to engage professionally with feedback.

    10. Final Agreement

    By purchasing or using Promotional Services, you confirm that you have read, understood, and agree to abide by this Agreement, our Terms & Conditions, Privacy Policy, and Refund Policy.

    Our platform may contain affiliate links. This means we may earn a commission if you click through and make a purchase, at no additional cost to you. These links may allow third-party platforms to collect anonymized data such as device information or referral activity. We do not share personal user information with these platforms.

    32. PROFESSIONAL SERVICES AGREEMENT

    This Professional This Professional Services Agreement ("Agreement") is a legally binding contract between Total AI Group Ltd ("we," "us," or "our") and any user who offers services, applies for jobs, or provides expertise through the Total AI platform ("you," "your," "Service Provider," or "Professional").

    By registering for a Pro or Pro Plus subscription, accepting job postings, or providing professional services through the platform, you agree to this Agreement, along with our Terms & Conditions, Privacy Policy, and Community Guidelines.

    1. Our Role

    • Total AI operates as a platform connecting Service Providers with clients ("Clients").
    • We are not an employer, recruiter, or agent, and we are not a party to any contract between you and a client.
    • We do not guarantee job opportunities, project outcomes, or earnings.
    • Your success on the platform depends on your skills, performance, and reputation.

    2. Your Responsibilities as a Professional

    You agree to:

    • Deliver services with professionalism, integrity, and in line with applicable laws.
    • Provide high-quality, accurate, and original work without infringing third-party rights.
    • Communicate respectfully and exclusively through the platform's messaging and project tools.
    • Do not exchange personal contact information or attempt to engage Clients outside the platform.
    • Acknowledge that reviews left by Clients are final and publicly visible. We do not remove or modify reviews unless they violate our Community Guidelines.
    • Understand that your Platform Expert Rating is based on Client feedback, project outcomes, and platform performance, which can impact your visibility and future opportunities.
    • Comply with all tax obligations in your jurisdiction for income earned through the platform. Total AI is not responsible for your tax filings or liabilities.

    2A. Cooling-Off Period and Service Commencement

    • You must not begin delivering any services to a client during the 14-day cooling-off period unless you have received explicit written confirmation from the Client (through the platform) requesting that work starts immediately and acknowledging that they waive their right to cancel once the service is completed.
    • During this period, you are encouraged to communicate with the Client, gather requirements, and prepare for the project, but not to commence any actual delivery of work.
    • If you begin work during the cooling-off period without receiving the Client's explicit written confirmation, the Client may be entitled to a full refund, and you may not receive payment for any work completed.
    • Total AI reserves the right to refund the Client in such cases and is not liable for unpaid work performed without appropriate consent.

    3. Payments, Fees, and Payout Terms

    • Pro Subscribers: A 5% platform commission applies to all job payments, plus any applicable bank transfer or currency conversion fees.
    • Pro Plus Subscribers: No platform commission applies. However, bank transfer or currency fees may still apply.
    • Payout Schedule:
      • Payouts are processed 7 days after the Client marks the job as complete.
      • We will not contact you by phone or email to request changes to your bank details.
      • All payouts are made via the payment details you provide through our secure payment system (Stripe). Be vigilant for scams, we never request sensitive financial information outside of our official platform. If you suspect any suspicious activity, contact us through our Contact Us page immediately.
    • Commission Fee Changes: We may update platform commission rates with at least 30 days' notice to Service Providers. Continued use of the platform constitutes acceptance of the updated rates.

    4. Disputes and Client Communication

    • All communication with Clients must happen exclusively through the platform.
    • You agree to resolve disputes with Clients directly and in good faith.
    • Total AI does not mediate or arbitrate disputes between you and Clients.

    5. Downtime, Maintenance, and Platform Availability

    • While we strive to maintain platform uptime, we do not guarantee uninterrupted access.
    • Platform availability may be affected by maintenance, technical issues, or factors beyond our control.
    • We will work diligently to restore services promptly in case of downtime.
    • We are not liable for any loss of income, opportunities, or damages due to platform unavailability.

    6. Prohibited Conduct

    You agree not to:

    • Upload, distribute, or deliver services that infringe intellectual property rights, violate laws, or breach this Agreement.
    • Submit fraudulent claims, plagiarized content, or misrepresent your qualifications.
    • Use the platform to engage in spam, scams, or misleading behaviour.
    • Attempt to bypass platform policies, including commission fees or user guidelines.

    7. Termination and Account Suspension

    We may suspend or terminate your account if you:

    • Breach this Agreement, our Terms & Conditions, or Community Guidelines.
    • Violate laws, engage in fraud, or harm other users. Termination may result in the forfeiture of pending payouts if confirmed by an investigation.

    8. Limitation of Liability

    • We are not responsible for the quality of your services, interactions with Clients, or any disputes arising between you and a client.
    • We are not liable for financial losses, reputation damage, or other outcomes resulting from your use of the platform.
    • You agree to indemnify and hold harmless Total AI from claims, legal actions, or disputes related to your services on the platform.

    9. Entire Agreement

    This Agreement, together with our Terms & Conditions, Privacy Policy, and Community Guidelines, constitutes the entire agreement between you and Total AI regarding your use of the platform as a Service Provider.

    Final Confirmation

    By offering services, applying for jobs, or using the platform as a Professional, you confirm that you have read, understood, and agree to abide by this Professional Services Agreement.

    33. PROFESSIONAL SERVICES USER AGREEMENT

    This Professional Services User Agreement ("Agreement") governs your use of the Total AI platform ("Platform") when hiring and working with Service Providers ("Professionals") for freelance services, projects, or jobs.

    By submitting a job request, hiring a Professional, or making payment through the Platform, you agree to this Agreement, along with our Terms & Conditions, Privacy Policy, and Community Guidelines.

    1. Your Responsibilities as a Client

    By using the Professional Services on Total AI, you acknowledge and agree to the following:

    • Due Diligence: You are responsible for conducting your own due diligence. This includes reviewing a Professional's profile, ratings, reviews, and previous work before making a hiring decision. Take your time, ask the right questions, and ensure the Professional has the skills and experience required for your job.
    • Clear Job Briefs: You must complete the job form accurately and thoroughly, providing clear instructions, expectations, and deliverables for the Professional. The more details you provide, the better the service outcome.
    • Non-Refundable Payments: Payments made for services are non-refundable unless the Professional completely fails to deliver any work at all. Dissatisfaction with the quality, partial delivery, or outcomes of the service does not qualify for a refund.
    • Job Completion: Do not mark a job as “Complete” unless you are fully satisfied with the work delivered. Once a job is marked as complete, payment will be released to the Professional, and the transaction will be considered final.
    • Download and Store Deliverables: Once you receive the completed work, it is your responsibility to download, save, and back up the files. We are not liable for lost or inaccessible deliverables after the job is closed.

    2. Our Role and Limitations

    • Neutral Platform: Total AI is an online marketplace that facilitates connections between Clients and Professionals. We do not guarantee the quality, skills, or results of any services provided.
    • No Guarantees: We do not guarantee that a Professional will meet your expectations, complete your project to your satisfaction, or deliver specific results.
    • Commission Charges: Any commission or fees deducted from the Professional's payment by Total AI are non-refundable and not related to your transaction as a client.
    • No Legal Responsibility: You are solely responsible for any legal actions, claims, or disputes that may arise from your engagement with a Professional. Total AI does not provide legal advice or intervene in disputes between Clients and Professionals.

    3. Communication & Professional Conduct

    • All communication must take place exclusively through the Platform's messaging and project management tools.
    • You must not share personal contact information, bank details, or attempt to communicate outside the Platform.
    • Respectful and professional behaviour is always expected. Harassment, abuse, or inappropriate conduct may result in account suspension or termination.
    • If you encounter any issues, inappropriate behaviour, or potential abuse by a Professional, report it to us immediately via the Contact Us page.

    4. Disputes & Resolution

    • Total AI does not mediate or resolve disputes between Clients and Professionals. You are responsible for resolving any disagreements, and you may pursue legal action independently if necessary.
    • Before hiring a Professional, we encourage you to:
      • Read their reviews and ratings.
      • Consider their Platform Expert Rating and feedback from other users.
      • Take time to evaluate your options carefully.

    5. Agreement Acknowledgment

    By submitting a job request, you confirm that:

    • You have reviewed and agree to this Professional Services User Agreement.
    • You accept that Total AI is not liable for the outcome of services, project results, or any financial loss.
    • You understand the non-refundable nature of payments unless a Professional completely fails to deliver the agreed work.
    • You agree to abide by our Terms & Conditions, Community Guidelines, and Privacy Policy.

    34. TRAINING SUBMISSION AGREEMENT

    By submitting training content to Total AI, you agree to the following terms, which govern your role as a content contributor and your responsibilities in publishing educational material on the platform.

    1. Ownership & Originality

    • You affirm that the content you submit is your original work or that you have all necessary rights and licenses to use and distribute it.
    • You confirm that you are not uploading or copying any materials from other platforms, subscription services, or copyrighted sources without permission.
    • You agree that your content does not infringe on any third-party rights, including copyrights, trademarks, or intellectual property.

    2. Content Quality & Integrity

    • All submitted content must be accurate, clear, and useful to learners.
    • Submissions must include meaningful explanations, steps, or value — not placeholder, incomplete, AI-generated, or misleading material.
    • You are responsible for ensuring your material is complete and functions as intended before submission.

    3. Platform Review & Approval

    • All submitted training is subject to manual review by the Total AI moderation team.
    • The platform reserves the right to approve, reject, or request changes to content before publishing.
    • Total AI may remove or disable content at any time if it is found to violate these terms or is reported by users.

    4. Commercial Terms

    • If you choose to sell your training material, you must set a fair and reasonable price that reflects the content's quality and value.
    • You agree that all sales are non-refundable unless otherwise stated in our Terms & Conditions.
    • Payouts will be processed in accordance with the platform's payment schedule after the buyer confirms access and the 14-day cooling-off period (if applicable) has passed without refund request. Payouts may be delayed if the purchase is cancelled or refunded within that period.

    5. User Protection & Content Security

    • You acknowledge that Total AI will take reasonable steps to protect your work from copying (e.g., disable text selection, apply image watermarks, and block right-click), but no method is 100% copy-proof.
    • You are encouraged to apply your own watermarks to images or visuals to reinforce your ownership.
    • You understand that Total AI is not liable for third-party misuse or reproduction of your content outside the platform.

    6. License to Host and Display

    • You grant Total AI a non-exclusive, royalty-free license to host, display, and promote your training content on the platform.
    • This license allows Total AI to showcase your material to other users, generate preview snippets, and use limited excerpts for promotional purposes.
    • You retain full ownership and may remove your content from the platform with 30 days' notice.

    7. Code of Conduct

    • You agree to engage with learners respectfully and respond to feedback constructively.

    You will not upload any content that is harmful, offensive, misleading, or violates our Community Guidelines or Terms and Conditions

    35. TRAINING BUYER PROTECTION & AGREEMENT

    At Total AI Group Ltd, we are committed to providing a transparent and fair marketplace for buyers and creators of training content. This Buyer Protection & Agreement Policy outlines the terms that apply to all training content purchases on our platform at www.totalaiweb.com

    By purchasing training content on Total AI, you agree to this policy, our Terms & Conditions, and any applicable agreements, including the Training Submission Agreement (for content creators).

    1. Ownership and Usage Rights

    • All training content is the intellectual property of the individual content creator.
    • Your purchase grants you a personal, non-transferable, non-commercial license to access and use the content for your own learning purposes.
    • You are not permitted to:
      • Copy, redistribute, resell, or sublicense the content.
      • Extract, modify, or reproduce any part of the material, including text, images, videos, or media files.
      • Share your access credentials or distribute content to third parties.

    Violating these terms may result in the suspension or termination of your account and legal action where applicable.

    2. Content Quality, Accuracy, and Responsibility

    • Total AI moderates and reviews training submissions for compliance with platform standards but does not guarantee the accuracy, completeness, or effectiveness of any training material.
    • Training content reflects the personal knowledge, opinions, and expertise of the creator, not Total AI.
    • It is your responsibility to assess whether the material suits your learning needs.

    3. Refund Eligibility

    All training content purchases are non-refundable, except in the following limited circumstances: A verified platform rule violation is confirmed, such as:

    • Copyright infringement
    • Fraudulent content
    • Misrepresentation of material Your purchase was made within 14 days of the content being removed by Total AI.

    Refunds will:

    • Be issued minus any applicable platform commission fees.
    • Not be available for purchases made beyond 14 days, regardless of when the content was removed.
    • Not apply in cases of general dissatisfaction, incomplete content, or perceived lack of quality unless a verified rule violation is confirmed.

    4. Dispute Process

    • If you believe your purchase is eligible for a refund under this policy, you must submit a request via the Contact Us page, including:
      • Proof of purchase (e.g., order confirmation or invoice)
      • A detailed explanation of the issue
    • We may request additional information to assess your claim.
    • Refund requests are typically reviewed within 7 business days.
    • Once a decision has been communicated, it will be considered final unless you provide new and material evidence.

    5. Respectful Use and Conduct

    By purchasing training content, you agree to:

    • Use the material solely for your own personal learning.
    • Engage respectfully with content creators and fellow users.
    • Comply with our Terms & Conditions and Community Guidelines.

    6. Platform Limitations

    • Total AI provides the platform to connect buyers and creators but is not liable for the quality, effectiveness, or outcomes of training material.
    • We are not responsible for any third-party misuse or unauthorized distribution of content after purchase.
    • Creators retain full ownership of their work, and you acknowledge their rights when purchasing.

    7. Agreement Confirmation at Checkout

    Before purchasing training content, you will be required to:

    • Review and agree to the Buyer Notice, which confirms your understanding of:
      • Content usage restrictions
      • Non-refundability terms
      • Creator ownership rights
    • Accept these terms by checking the appropriate boxes and clicking “Pay Now” to complete your purchase.

    8. Contact Us

    If you have any questions or concerns about this policy, please contact us via the Contact Us page.

    36. COMMUNITY GUIDELINES

    Our mission is to foster collaboration, learning, and innovation within the global AI ecosystem. To ensure a respectful, productive, and inclusive space for all members, please follow these guidelines when participating in our forums, discussions, and community areas.

    1. Foster a Respectful and Inclusive Environment

    • Treat all members with kindness, professionalism, and respect.
    • Discrimination, harassment, or hate speech based on race, gender, religion, sexual orientation, age, nationality, or any other identity will not be tolerated.
    • Value the diversity of skills and experiences. Whether you are a beginner or an expert, we are all here to learn from each other.

    2. Stay Focused on AI and Related Topics

    • Keep discussions centred around artificial intelligence, machine learning, data science, and related technologies.
    • Avoid unrelated conversations unless in designated channels or general discussion areas.
    • Aim for meaningful contributions that advance knowledge.

    3. No Spamming or Unsolicited Promotion

    • Do not post excessive self-promotion, unrelated advertisements, or spam.
    • You may share your work if it adds value to the conversation and is AI related.
    • Commercial content that is not relevant or overwhelms the discussion may be removed.

    4. Share Knowledge and Resources Responsibly

    • Provide accurate and useful information when offering advice or solutions.
    • Always credit original authors and cite reliable sources when referencing external material.
    • Make it clear when you are sharing an opinion rather than a proven fact.

    5. Ask for Help Effectively

    • When requesting assistance, be specific and include details such as code snippets, error messages, or context.
    • Keep your questions concise and clear.
    • Be patient and respectful of others' time and effort.

    6. Respect Privacy and Confidentiality

    • Do not share personal contact details (your own or others') publicly.
    • Never post confidential or proprietary information without permission.
    • Always respect the privacy and consent of fellow community members.

    7. Promote Ethical AI Practices

    • Discuss AI responsibly, with an understanding of social impact and ethical implications.
    • Avoid promoting uses of AI that encourage bias, manipulation, or unethical behaviour.
    • Support transparency, fairness, and accountability in AI development.

    8. Follow Copyright and Licensing Rules

    • Only share content that you are legally permitted to distribute.
    • Respect copyright, licensing terms, and third-party rights.
    • Include licensing details when sharing datasets, models, or code.

    9. Report Issues and Inappropriate Behaviour

    • Use reporting features to notify moderators of violations.
    • Do not engage in public confrontations over inappropriate content.
    • Constructive feedback and suggestions can be sent directly to the moderation team.

    10. Stay Informed About Platform Rules

    • In addition to these community guidelines, users must follow all platform-wide policies including the Terms and Conditions and Privacy Policy.
    • Specific groups or channels within the community may have additional guidelines. Be sure to read and follow them.

    11. Contribute Positively and Collaborate

    • Share knowledge generously and give constructive feedback.
    • Welcome new members and help them grow with confidence.
    • Engage in ways that build trust, encourage learning, and strengthen the AI community.

    12. Moderation and Compliance

    • Moderators may remove content, issue warnings, or suspend accounts for violations.
    • Repeated or serious violations may result in permanent removal.
    • You may appeal a moderation decision through the official support channel.

    Important Notice

    These guidelines are subject to change. Continued use of the Total AI Community constitutes acceptance of any updates. For platform-wide terms, see our Terms and Conditions and Privacy Policy.

    37. ACCESSIBILITY POLICY

    At Total AI Group Ltd, we are committed to ensuring that our platform is accessible and usable by as many people as possible, including those with disabilities or additional needs. We take accessibility seriously and are continuously working to improve the user experience for all individuals. If you require additional assistance or encounter any barriers while using our platform, please contact us and we will do our best to help. For more details on how we support accessibility, please refer to our Accessibility Policy.

    38. CONTACT US

    To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: info@totalaiweb.com