Got questions? We're here to help!
Welcome to the Total AI FAQ section. Here you'll find quick answers to the most common questions, organized by category for easy navigation and a smoother experience.
Each subscription tier—Standard, Pro, and Pro Plus—offers different levels of access to features such as job listings, training materials, messaging, and commission-free earnings. For a full comparison, please visit subscriptions/pricing.
You can upgrade or downgrade your subscription at any time by navigating to your account profile, then selecting Transactions > Subscription > Switch Plan.
Yes, all our monthly and annual subscriptions auto-renew unless cancelled before the next renewal date.
You can cancel your subscription at any time. However, we do not provide refunds for partial months or unused services. For full details, please review our Refund Policy.
While both tiers offer advanced features, the key difference is that Pro Plus members pay zero commission fees on their earnings. Visit our subscription page to compare the full list of features.
Yes, you can switch between billing cycles at any time by going to your account profile and selecting: Transactions > Subscription > Switch Plan. Changes take effect immediately.
No, you'll retain access to your subscription features until the end of your current billing cycle. Changes take effect after your next renewal date.
Yes, we automatically email you a receipt for every transaction, including auto-renewals.
You can purchase a promotion by logging into your account and navigating to: Profile > Transactions > Promotion.
Your product will be featured across our official social media platforms, including Instagram, TikTok, Facebook, and YouTube, as well as in the Promotions section on our website.
Yes, you can. When purchasing a promotion, simply indicate your preferred start date in the additional information form. Our team will schedule your promotion accordingly.
Promotions are non-refundable unless cancelled within 14 days of purchase. Please review your selection carefully before confirming. For full details, refer to our Refund Policy inside the Terms and Conditions
Promotions are active for 7 days from the date they are published. For full details, please review our Promotional Services Agreement.
No, previews are not available as this may delay the delivery of our services to all clients. We create professional content based on the product and details you provide. Once your promotion is live, you'll receive an email notification and can view it on our official social media platforms and website.
All promotional content, including custom videos, is created and owned by Total AI Group Ltd. You are granted a limited license to share or repost the material for promotional purposes. Ownership remains with us to maintain brand consistency and content quality. For full details, please refer to our Promotional Services Agreement or contact us directly.
Each plan offers tailored insights based on what you publish—AI Tools, Gadgets, or News. You'll get performance analytics like views, clicks, ratings, and engagement data with no commission fees. Visit our Enterprise Pricing page for full details.
Access your analytics dashboard by logging into your account and selecting the 'Analytics' section from the main menu.
You'll receive aggregated, high-level data such as views, clicks, likes, ratings, and user feedback to help you assess engagement and performance across your listings.
You may cancel your analytics plan at any time. However, we do not offer refunds for the remaining period of the current billing cycle. For full details, please review our Refund Policy.
Yes, Enterprise Analytics subscribers can export their data as CSV or PDF files directly from the dashboard. This makes it easy to generate reports or use the data for internal analysis.
Yes, the dashboard is customisable. You can adjust how your data is displayed, including timeframe filters and key metrics. However, some advanced customisation features may be limited.
We take data security extremely seriously. All company analytics are protected using industry-standard encryption and stored on secure servers. Access is restricted and monitored to prevent unauthorised use. For full details, please review our Privacy Policy.
We accept all major credit cards, including Visa, MasterCard, and American Express. All transactions are processed securely through our payment partner.
Payment failures can happen due to insufficient funds, expired cards, incorrect billing details, or restrictions set by your bank. Please double-check your information or contact your card provider for assistance.
Payments are made 7 days after a training course is purchased. For full details, please refer to our Terms and Conditions.
Training content purchases are non-refundable, except in limited cases and only if a refund is requested within 7 days of purchase. For full details, please review our Training Buyer Protection & Agreement.
Yes, we charge a 5% commission and applicable bank transaction fees on earnings from AI Jobs and Training areas. Pro Plus subscribers are exempt from commission fees but may still incur standard bank charges. For full details, please refer to the Professional Services Agreement. Enterprise Analytics plans are commission-free, as outlined in our pricing and Enterprise Analytics Agreement.
Yes, we are a VAT-registered company in the UK. All purchases on our platform include 20% VAT, which is clearly reflected in your transaction summary.
You can update your billing information by logging into your dashboard and navigating to the billing section. This will securely redirect you to our payment partner to make the necessary changes
Only Pro and Pro Plus subscribers are eligible to publish training materials on our platform.
You can purchase training content by visiting the Community > Training section and selecting the course you wish to buy.
Once your payment is completed, the training material will be unlocked and accessible directly from the training page. You can also find all your purchased content under Dashboard > Activity > Community and Training.
If you believe a training material does not match its description, please report it via our Contact Us page. Our team will promptly investigate and take appropriate action.
Direct contact with course creators is not available. However, you can leave a rating and feedback after completing the course, which will be shared with the creator.
All training content purchases are non-refundable, except in limited circumstances and only if requested within 7 days of purchase. For full details, please review our Training Buyer Protection & Agreement.
No, training materials cannot be previewed. However, each course includes a detailed description and learning outcomes to help you understand what will be covered before purchasing.
Navigate to the AI Jobs section, click on “Post a Job,” fill in the required details, and then click “Post” to complete your listing.
Browse available job listings, click on the position you’re interested in, and follow the application instructions provided on the listing page.
Yes, employers can communicate with applicants directly using our internal messaging system, available through your account dashboard.
Yes, job postings automatically expire after 30 days unless renewed or removed earlier by the employer, such as after a successful hire or if the listing is withdrawn.
To promote your job listing, go to the job post you've created and click on "Promote This Job" at the top right of the listing.
Job listings go live instantly after submission, appearing in real time on the platform.
Yes, you can edit your job listing at any time while it's still active. Simply open the job post, click “Edit” in the top-right corner, make your changes, and click “Submit.” Updates will appear immediately on the platform.
To submit a product, you must first purchase an Enterprise Analytics package. Once subscribed, go to your dashboard and navigate to Transactions > Enterprise. From there, upload your AI tool, news article, or gadget by completing the form and clicking “Publish.”
For AI tools, categories can be assigned to your product before publishing. We recommend selecting the most accurate and relevant category to ensure your product appears in the right place and is easily discoverable by the right audience.
Yes, you can update or delete your product at any time through your dashboard. Changes will be reflected immediately after saving or removal.
To increase visibility, you can purchase a promotion to feature your product more prominently. Otherwise, listings are ranked automatically based on engagement metrics such as views, likes, and ratings. We do not manually adjust or manipulate listing rankings. Everything is based on performance.
Reviews and ratings are posted immediately, provided they follow our Community Guidelines. While we don't hold submissions for approval, we monitor content regularly and may remove reviews that include offensive language, spam, or violate our policies.
Bookmarking allows you to save an item to your profile for quick access later. Liking an item shows your appreciation and helps surface popular content within the community.
Click on "Forgot Password" on the login page, enter your registered email address, and follow the instructions sent to your inbox to reset your password.
You can update your email address and other profile details by navigating to your account settings and making the necessary changes
Yes, your data security is our top priority. We use industry-standard encryption protocols, secure servers, and continuous monitoring to protect your information from unauthorized access, misuse, or disclosure. Our systems are regularly updated to address emerging security threats. Additionally, we limit access to your personal data to authorized personnel only. For full details on how we safeguard your information, please refer to our Privacy Policy.
To delete your account, please contact our support team via the Contact Us page. Your account will first enter a 30-day soft delete period, during which it's inactive but recoverable. After 30 days, it will be permanently deleted and cannot be restored.
Unfortunately, no. After 30 days, deleted accounts are permanently removed and cannot be recovered due to our data deletion policy.
For your security, two-factor authentication (2FA) is required for all users and is automatically enabled during the sign-up process. This ensures your account is protected from unauthorized access right from the start.
If you notice any suspicious activity on your account, please report it immediately via our Contact Us page or by reaching out directly to our support team. Acting quickly helps us investigate and take appropriate action to protect your account and others. Your vigilance is an important part of keeping our community secure.
All registered users are welcome to participate in forum discussions, as long as they follow our Community Guidelines. We encourage respectful and constructive engagement from everyone.
Direct messaging is available only to Pro and Pro Plus members. You can message them by visiting the Expert Members section, where eligible members are listed. Your conversations will appear in your chat inbox.
Our Community Guidelines set the standard for respectful and inclusive behaviour across the platform. Please review them to help maintain a positive experience for all users.
Yes. If you come across any content that violates our guidelines, click the 'Report' button associated with the post, or contact our support team via the Contact Us page. Your report will be handled confidentially and in line with our moderation policies.
At this time, users cannot block or mute others directly. If you encounter inappropriate behaviour, please report it to us and our moderation team will review the situation promptly.
Yes. All users are anonymous on our community platform. Only your username is visible to others, and no personal information is shared publicly.
You can reach our support team through the Contact Us page. Simply submit a request, and we'll be happy to assist you.
We aim to respond to all support requests within 48 hours of receiving your ticket.
Stay connected with us on Instagram, YouTube, Facebook, TikTok, X and LinkedIn for the latest updates, features, and community highlights.
We do not currently offer phone support. For all enquiries, please contact us through our Contact Us page.